Terms of Service

1. INTRODUCTION

These Terms of Service ("Terms") govern the use of services provided by Signuply ("Signuply", "we", "us"). By accessing or using the Service, you agree to these Terms.

The Service includes all products and tools offered under the Signuply brand, including but not limited to:

• signuply.io — marketing website
• chat-app.signuply.io — AI Website Chat (SaaS)
• AI assistants (chat, voice, email)
• done-for-you AI implementation services (agency)
• automation tools and integrations

2. TYPES OF SERVICES

Signuply provides two distinct categories of services:

a) SaaS Products (e.g. Signuply Chat) — subscription-based software available via web interface. Terms specific to SaaS include: recurring billing, conversation quotas, uptime commitments, and data portability obligations.

b) Agency / Implementation Services — one-time or project-based AI setup and configuration delivered by the Signuply team. These include done-for-you setups, custom AI configurations, and integrations. Scope, timeline, and deliverables are defined per order.

Where terms differ between service types, the relevant section will specify which applies.

3. TECHNICAL REQUIREMENTS

To use the Service, the following minimum technical requirements apply (pursuant to Art. 8(1)(2) of the Polish Act on Providing Services by Electronic Means):

• An internet-connected device (computer, tablet, smartphone)
• A modern web browser (Chrome 110+, Firefox 110+, Safari 16+, Edge 110+ or equivalent)
• JavaScript enabled in the browser
• A stable internet connection (minimum 1 Mbps recommended)
• A valid email address to create an account
• For widget installation: access to your website's HTML source or CMS

Signuply is not responsible for service unavailability caused by the user's technical environment not meeting the above requirements.

4. ACCOUNTS

You are responsible for:

• maintaining the security of your account credentials
• all activity carried out under your account
• providing accurate and up-to-date information
• notifying us immediately of any unauthorized access

Accounts may not be shared or transferred without our written consent.

5. SUBSCRIPTIONS & BILLING

Some features require a paid subscription (SaaS plans).

• Billing is monthly or annual as selected at checkout
• Subscriptions renew automatically unless cancelled before the renewal date
• Payments are processed by third-party providers (e.g. Stripe)
• All prices are net. VAT or other applicable taxes may be added based on your location
• Prices may vary by currency or region

For agency / one-time services, payment terms are specified in the order confirmation.

6. PLAN LIMITS & CHANGES

SaaS plans include limits such as: number of conversations per month, number of websites or widgets, and knowledge sources. Exceeding limits may result in restricted functionality.

You may upgrade or downgrade your plan at any time:

• Upgrades take effect immediately and may be prorated
• Downgrades take effect at the end of the current billing period
• Features exceeding the new plan's limits are paused, not deleted

7. SERVICE LEVEL AGREEMENT (SaaS)

For SaaS products, Signuply targets the following service levels:

• Availability: 99% monthly uptime target, excluding scheduled maintenance
• Scheduled maintenance: performed outside business hours (CET); users notified in advance where possible
• Incident response: critical outages acknowledged within 4 business hours
• Issue reporting: contact@signuply.io or via the in-app support channel

Signuply does not guarantee uninterrupted service and is not liable for downtime caused by third-party infrastructure providers (e.g. hosting, AI providers).

These SLA targets do not apply to the Free plan.

8. RIGHT OF WITHDRAWAL (CONSUMERS)

If you are a consumer (or a sole trader acting as a consumer under applicable law), you have the right to withdraw from a distance contract within 14 days without giving a reason.

The 14-day withdrawal period begins on the day the contract is concluded (subscription start date).

Important: By starting to use the Service before the 14-day period expires, you expressly consent to the immediate delivery of the digital service and acknowledge that you will lose the right of withdrawal upon full performance of the service. For SaaS subscriptions, access to the platform constitutes the start of service delivery.

To exercise the right of withdrawal, contact us at: contact@signuply.io with a clear statement of your intention to withdraw.

Refunds due under a valid withdrawal will be processed within 14 days of receiving your withdrawal notice, using the same payment method as the original transaction.

The right of withdrawal does not apply to: (a) one-time agency/setup services once fully performed with your prior consent; (b) Business customers (B2B).

9. COMPLAINTS PROCEDURE

Pursuant to the Polish Act on Providing Services by Electronic Means (UŚUDE), the following complaint procedure applies:

• How to submit: Send a complaint to contact@signuply.io with the subject line "Complaint"
• What to include: your account email, description of the issue, date of occurrence, and desired resolution
• Response time: We will respond within 14 calendar days of receiving the complaint
• Resolution: We will inform you of our decision and, where applicable, the steps taken to resolve the issue

If you are not satisfied with our response, you may seek resolution through the relevant consumer protection authority or online dispute resolution platform (ODR): ec.europa.eu/consumers/odr.

10. THIRD-PARTY SERVICES & OWN API KEY

The Service relies on third-party providers, including:

• AI providers (e.g. OpenAI) — for language model inference
• Payment providers (e.g. Stripe) — for billing
• Hosting and infrastructure providers

We are not responsible for interruptions or changes in third-party services. Relevant subprocessors are listed in our Privacy Policy.

Bring Your Own API Key: You may connect your own OpenAI API key. In that case, you are responsible for: all associated costs, compliance with OpenAI's usage policies, and the security of your key. Signuply does not store your API key beyond what is necessary for service operation.

11. CUSTOMER DATA & DATA PROTECTION

You may provide conversation data, website content, files, and knowledge sources to configure the Service. You are solely responsible for the legality of such data, your rights to use it, and compliance with applicable law.

Signuply processes personal data as a data processor on your behalf, in accordance with our Privacy Policy and Data Processing Agreement (DPA). Where required by GDPR, a DPA is available on request.

You must: inform your end users about data collection through the Service; obtain all necessary consents; and maintain a lawful basis for processing personal data collected via the AI assistant.

12. LEAD DATA

Contact data and lead information collected via the Service belongs to you. Signuply processes this data on your behalf as a processor. You are the data controller and bear full responsibility for lawful processing, including appropriate notice to data subjects.

13. INTELLECTUAL PROPERTY

Signuply's IP: All software, interfaces, algorithms, models, and branding are the exclusive property of Signuply. No license is granted beyond what is necessary to use the Service.

Your content: You retain ownership of all content, data, and materials you upload or configure within the Service.

AI-generated outputs: Content generated by the AI assistant in response to your end users' queries is produced on your behalf. You are responsible for ensuring such outputs comply with applicable law and do not infringe third-party rights.

Chatbot configuration: Custom configurations, knowledge bases, and assistant settings you create remain your property and are exportable on request.

14. DATA PORTABILITY — EU DATA ACT

In accordance with the EU Data Act (effective September 2025), Signuply provides the following data portability rights for SaaS customers:

• Data export: You may export your data (conversations, lead records, configurations) at any time from the dashboard or by contacting support
• Format: Data is provided in a structured, machine-readable format (JSON or CSV)
• No migration fees: Signuply does not charge fees for data export or migration to another provider
• Contract termination notice: Maximum 2 months notice required for SaaS subscription termination
• Post-termination access: Your data remains accessible for export for 30 days after subscription termination

15. AI TRANSPARENCY — EU AI ACT ART. 50

In accordance with Article 50 of the EU AI Act (transparency obligations for AI systems interacting with natural persons):

• Signuply Chat is an AI system. End users interacting with the assistant on your website must be clearly informed that they are communicating with an AI, not a human being
• As a customer deploying the Service on your website, you are responsible for ensuring this disclosure is visible to your end users (e.g. via a label in the chat widget, or in your website's terms/privacy notice)
• Signuply Chat widgets display an AI indicator by default. You must not remove or obscure this indicator
• Voice agents deployed as part of Signuply services must similarly identify themselves as AI at the start of any interaction
• These obligations apply regardless of whether EU AI Act Art. 50 is formally in force in your jurisdiction — we consider transparency best practice and a legal obligation from 2 August 2026

16. AI DISCLAIMER

The Service uses artificial intelligence. AI outputs may be inaccurate, incomplete, or misleading. Signuply does not guarantee correctness of outputs, generation of leads, or specific business results.

AI-generated content should not be relied upon as legal, medical, financial, or professional advice. You are responsible for reviewing and validating AI outputs before acting on them.

17. ACCEPTABLE USE POLICY (AI-SPECIFIC)

You may not use the Service to:

• Generate or distribute illegal, harmful, defamatory, or deceptive content
• Use the AI to impersonate a human when directly asked by the end user
• Input sensitive personal data (special category data under GDPR Art. 9) into the AI without implementing appropriate safeguards
• Use the Service for automated spam, phishing, or mass unsolicited outreach
• Attempt to reverse-engineer, extract, or reproduce the underlying AI models
• Use the Service in a way that violates third-party AI provider terms (e.g. OpenAI usage policies)
• Deploy the Service in high-risk AI contexts as defined by the EU AI Act (e.g. biometric identification, critical infrastructure) without prior written agreement

18. SUSPENSION & TERMINATION

We may suspend or terminate access in case of: non-payment, abuse, violations of these Terms, or excessive usage that threatens service stability. We will provide notice where reasonably possible, except in cases of serious breach.

You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period. No partial refunds are issued for unused time, except where required by law (see Section 8 — Right of Withdrawal).

19. LIMITATION OF LIABILITY

To the maximum extent permitted by law, Signuply is not liable for: lost revenue, lost leads, business interruption, data loss, or indirect, special, or consequential damages arising from use of the Service.

Total aggregate liability for any claim is limited to the fees paid by you in the 3 months preceding the event giving rise to the claim.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under applicable law.

20. GOVERNING LAW & JURISDICTION

These Terms are governed by the laws of Poland, without regard to its conflict of law provisions.

Any disputes arising from or related to these Terms shall be subject to the exclusive jurisdiction of the courts of Poland, unless mandatory consumer protection laws in your country of residence provide otherwise.

For consumers within the EU, nothing in these Terms affects your rights under applicable mandatory consumer protection legislation of your country of residence.

21. CHANGES TO TERMS

We may update these Terms from time to time. We will notify registered users by email at least 14 days before material changes take effect. Continued use of the Service after the effective date constitutes acceptance of the updated Terms.

If you do not agree with the updated Terms, you may terminate your subscription before the changes take effect.

22. CONTACT

For questions about these Terms, complaints, data requests, or withdrawal notices:

contact@signuply.io